Our commitment to privacy
This Privacy Policy outlines the commitment of EMSat Pty Ltd (ABN 49 663 599 004) (EMSat) to protect your personal information.
In this Privacy Policy, “we” and “us” refers to EMSat and “you” refers to any individual about whom we collect personal information.
This privacy policy applies to our websites and our software applications (EMSat Monitor).
This privacy policy applies to our users located in all countries.
We comply with all relevant privacy laws, including the requirements applicable to us under the Australian Privacy Act 1988 (Privacy Act), relevant State laws, and the privacy laws of other countries in which we operate.
Our Privacy Policy
Our Privacy Policy sets out how we look after personal information. It explains the kinds of personal information that we collect, and why we collect it. It also describes how we hold, use, and disclose personal information.
By using our EMSat Monitor application (“the Application”), or by providing personal information to us including through a registration process, you agree to the terms of our Privacy Policy. If you do not agree to our Privacy Policy, please do not use the Application.
When you agree to the terms of our Privacy Policy, you consent to the collection, use, storage and disclosure of your personal information as described in our Privacy Policy.
When you use the Application, you can use the features of the Application to control how you share and delete information.
The personal information that we collect
We collect personal information in the provision of our products and services, including the marketing of our products and services. We collect personal information so that we can provide products, services, and information to our customers and potential customers.
We also collect information where we are required to do so by law.
We do not knowingly collect information from or direct any of our content specifically to children under the age of 18. If you are under 18 years of age, please do not provide your personal information to us.
The types of personal information that we collect depends on the circumstances in which the information is collected. The types of personal information we collect on our website may include:
- Your name and contact details, including email, address, mailing address, and mobile phone number
- Whom you work for and your position
- Your occupation
- Information regarding your use of or interest in our products and services, including your intended use case
- Records of communications and dealings with you, such as emails, SMS, telephone, and in-person communications
- Information regarding your use of our website
- Information we may collect as part of a survey, customer feedback request, or a competition
- Information described in the Online Services section below
The types of personal information that we collect when you use our Application may include:
- Account information such as your name and contact details, including email, address, mailing address, display name, profile photo URL, and sign-in provider (e.g. Google), password, and authentication method
- Whom you work for and your position
- Your team name and subscription status
- Details regarding the sites that you create, including emissions estimation data
- Information regarding your use of our Application
- Information described in the Online Services section below
If you do not wish to provide any of the above information, you may not be able to use the Application.
We also may collect:
- Information about how you make payments to us in any transaction, such as payment details. This could include bank account and debit or credit card details.
- Your transaction history with us
- Information that you provide to us—for example, for verification purposes, or as evidence with respect to a complaint
- Other information that you provide to us during the course of business
For our employees, employee records that may contain personal information including safety information (e.g. location information, emergency contacts) and travel and right to work information (e.g. copies of passports and visas) and information to pay wages.
We collect information about people who are our suppliers and business partners, or who are employed by our suppliers and business partners. The information we collect is that which we need to do business with that party.
When you communicate with us, we may collect additional information including how best to manage communications with you.
Online services
When using our online services, including our website and our Application, our system may automatically collect information about you and how you use our online services.
We may collect information such as:
- Which services you use and how you use them
- Device information, such as the model and ID of the device you use, operating system, telephone number, and mobile phone network
- Analytics data, such as pages visited, referrer URL, browser type, device type, and approximate IP-derived location, collected via Google Analytics 4.
- Error and performance data, such as JavaScript errors, performance traces, and session replays collected by Sentry. Replays may capture visible page content at the time of an error.
- Microsoft Clarity creates session recordings of clicks, scrolls, and cursor movements aggregated into heatmaps. Form input is not captured, and all text is masked before it leaves your browser.
- Bot detection signals, such as browser and network signals processed by Cloudflare Turnstile to verify that form submissions originate from a human visitor. This data is sent directly to Cloudflare, and is not stored by EMSat.
- Infrastructure logs, such as standard web server access logs (IP address, request path, timestamp), which are retained for up to 30 days.
- Server log information, such as details of how you used the service, IP address, hardware settings, browser type, browser language, the date and time of your use, and referral URL
- Information that may uniquely identify your browser or your account
- Location information.
If you visit our website, we may collect information on your use of the website, such as pages visited, links clicked, text entered, and mouse or cursor movements, as well as information more commonly collected such as the referring URL, browser, device, operating system, and Internet Protocol (“IP”) address. We may use publicly available sources to approximate your geographic region and Internet Service Provider based on your IP address.
We may use your IP address or domain name for internal traffic monitoring and capacity management purposes, or to otherwise administer our website and platform. No personal information is obtained; rather, the patterns and usage of our website and platform may be tracked for the purposes of providing improved service and content based on aggregate or statistical review of user traffic patterns.
We may use various technologies to collect and store information, including cookies, pixel tags, local storage, such as browser web storage or application data caches, databases, and server logs. These technologies help us track your usage and remember your preferences.
Cookies are small files that store information on your computer browser, mobile phone, or other device. Cookies enable the entity that placed the cookie to recognise you across different websites, services, devices, and browsing sessions. If you choose, you can set your browser to reject cookies or you can manually delete individual cookies or all of the cookies on your computer by following your browser’s help file directions. Turning off cookies may also disable functions of many websites you visit. You can disable cookies, but our platform may not work as intended if you do. For more information, please refer to: http://www.allaboutcookies.org/
Analytics cookies and tracking tags may also be used to collect information about your use of our website (visitation data) that allow our third-party website analytics services (e.g. Google Analytics) to help us analyse trends and understand our website users’ behaviour patterns in the aggregate.
Our website uses the following cookies:
You can control or delete cookies through your browser settings. Disabling cookies may affect analytics functionality. Analytics and session-recording cookies are only set if you accept them.
Information collected by the Google Analytics cookie or tracking tag is transmitted to, and stored by, Google in accordance with its privacy practices. To opt out of Google Analytics, please visit: https://tools.google.com/dlpage/gaoptout
For further information about Google’s targeted advertising systems, please visit: https://policies.google.com/technologies/partner-sites
Our website contains links to other websites. We are not responsible for the privacy practices or the content of these other websites, and the privacy practices applicable to other websites may differ substantially from ours. Please read the privacy policy of any other websites you visit before using them.
We do not accept responsibility for the content or practices of websites operated by third parties that are linked to from or that link to our websites.
We do not alter our website’s data collection and use practices when we see a Do Not Track signal from your browser.
Sensitive information
Sensitive information includes information about your health, racial or ethnic origin, religious beliefs, or criminal record.
We usually don’t collect sensitive information. If we need to do so, we will only collect sensitive information about you with your consent where it is reasonably necessary for us to do so, or if we are otherwise allowed or required by law to collect that information. If you provide us with sensitive information, we will consider that you have consented to us collecting it.
How we collect personal information
Personal information is collected in several ways, including:
- directly from you, for example, when you voluntarily give it to us, when you enter your personal details on our website, when you register to use the Application, or when you use or enquire about or acquire our products or services
- when you use our website or Application
- when you visit our offices or attend one of our events (such as a training event)
- when you attend a conference and the conference organisers provide us with a registered attendee list
- when you contact our support function
- when you respond to a survey that we run or fill in forms on our website
- from third parties who disclose information to us, such as your employer
- from online sources, such as LinkedIn
- when you apply for a job with us
If you choose not to provide us with information, we may be unable to supply products or services to you.
If you provide us with personal information about someone else, you must only do so if that person has consented to you doing so and to us collecting, holding, using, and disclosing their information in accordance with our Privacy Policy.
Use of personal information
We may use and disclose your personal information for the following purposes:
- to provide our products and services to you
- to implement transactions that you participate in, including via our website
- to identify you and to assist you to obtain and use our products and services
- to recommend or consider your eligibility for our products and services
- to administer and manage our products and services
- to respond to enquiries and waitlist registrations submitted through our website
- to operate, maintain, and improve our Application and its features
- to detect and prevent abuse, spam, and fraudulent form submissions
- to diagnose technical errors and monitor application performance
- to monitor and detect possible fraud or breaches of our terms and conditions of service
- to understand aggregate usage patterns and improve our services
- to invite you to events and training sessions
- to respond to inquiries from you
- to provide you with customer support
- to provide you with information about our platform and how to use our platform
- to ensure that our website and our platform are used in a legal and responsible manner
- to ensure that you and your account with us complies with all relevant laws and your contractual obligations to us
- to process payments
- to carry out planning and forecasting activities
- to conduct research
- for security purposes, including the performing of functions that we believe are necessary to protect the security and proper functioning of our website and our Application
- to comply with our legal obligations, assist in the enforcement of laws, resolve disputes, and enforce agreements
- to investigate or pursue a legal claim
- to administer surveys, contests, or other promotional activities or events sponsored or managed by us or our business partners
- to make special offers related to our products and services
- to gain an understanding of your needs to provide you with better and more personalized products and services tailored to your requirements
- to promote and market our products
- to maintain and update our records
- as otherwise required or authorized by law
- as authorized by you
We will not sell your personal information to advertisers or other third parties.
We may de-identify information about an individual so that the information can no longer be related to that individual. We may then use and disclose that de-identified information in the course of our business.
We may also aggregate information on the use of our website and platform so that the information can no longer be related to the specific individuals. We may then use and disclose such aggregated information in the course of our business, including in any promotional or marketing material.
Direct marketing & unsubscribe
We may use and disclose your personal information to carry out market and product research, compile demographics, and perform other types of analysis so that we can develop and implement initiatives to improve our products and services.
We may use and disclose your personal information for marketing purposes or to conduct events. We will only provide you with direct marketing materials where you would reasonably expect us to, or if you consent to receive direct marketing materials. If we have obtained your personal information from a third party, we will seek your consent to provide you with direct marketing materials.
Direct marketing communications may include promotional material about us, the platform and the services we provide, and topical legal issues. We may also contact you about other services or special offers that we think may be of interest to you. This information may be sent to you by email, SMS, or by other means.
We may use and disclose your personal information to carry out consumer and market research, compile demographics, and perform other research and analysis so that we can develop, design, and implement initiatives to improve our platform and website.
You can opt-out of receiving marketing communications from us at any time by following the “unsubscribe” link in the communication or contacting us using the contact details below.
If you unsubscribe from marketing communications, this will not prevent you from receiving service-related communications from us if we are otherwise legally entitled to send them to you, such as administration alerts about your account.
Disclosure of personal information
We may disclose your personal information:
- to your employer
- to and between our related bodies corporate
- to our commercial partners in any product or service offering
- to government agencies, regulators, and law enforcement bodies
- to insurance companies
- to a court or tribunal
- to anyone who acquires or considers acquiring our assets or business (or part of it)
- to a person who serves us with a subpoena or other legal document requiring us by law to disclose information or documents about you to them
- to our consultants, contractors, subcontractors, suppliers, service providers and professional advisors, who assist us in operating our business, for example to payment service providers, customer analytics providers, mail house operators, banks, investigators, and organisations that we engage to deal with you on our behalf.
Details of our third-party processors are available here: https://emsat.com/subprocessors.
Location
We conduct our business in Australia.
We may disclose information to recipients that are located outside the country in which you are located. We may disclose personal information to contractors and external service providers in and outside of Australia.
The service providers we engage may use international data centres and disaster recovery sites.
If you are in Australia, we will take commercially reasonable steps to ensure that any overseas recipient to whom we choose to disclose personal information does not breach the Australian Privacy Principles (other than Australian Privacy Principle 1) in relation to the personal information. By using our website or Application or providing us with your personal information, you consent to the storage and use of your personal information in a country other than the country in which you are located and where a different privacy or data protection regime may apply.
The Australian Privacy Principles require that we take reasonable steps, dependent on the circumstances, to ensure that the overseas service provider to whom personal information is disclosed does not breach Australian privacy laws (the “Requirement”). Where the Australian Privacy Act applies, when you provide us with your personal information, you consent to the disclosure of your information to an overseas provider. Your consent to this disclosure means that the Requirement does not apply, and we will not be held accountable under the Australian Privacy Act for any breaches of the Australian Privacy Act by the overseas provider.
When accessing our platform via our Australian website, the computer systems on which your personal information is collected, stored, and used are owned by third-party vendors, but the computer systems are located in Australia. Your personal information may be transferred to, used, processed, or held by us on systems located in Australia. The content that you upload to the Application, when at rest, will remain on servers located in Australia unless you share that content with a person located elsewhere.
You consent to your personal information being stored in these locations. We may change locations of the servers that we use and, if we do, we will give you reasonable notice.
Security, storage, and retention
We may store customer information including personal information and payment information in a variety of formats, including electronic or paper formats.
In respect of the Application, data is encrypted in transit and at rest.
Transmissions sent to or from our website and Application are routinely monitored for quality control and systems administration.
We take other reasonable steps to ensure that your personal information is stored securely.
Security is a shared responsibility. If you are a customer or user of our Application, it is important for you to take reasonable steps to enhance security. These include:
- Use up-to-date operating system and browser software.
- When downloading documents, always scan them for virus and malware.
- Much as you would for e-mails, never execute any binary code on your computer or work with a file format that you don’t understand.
- Office document macros should be disabled when opening documents from the Internet.
- Use a complex, unique password (i.e. one that you don’t use anywhere else).
- Never disclose your password to others.
- Accounts should not be shared.
- Contact security@emsat.com immediately if you notice any unusual activity related to your account.
Although we take security very seriously, we cannot guarantee the security of information provided to us via electronic means or stored electronically. No security measures are perfect, and we cannot promise to be able to withstand security threats in all circumstances. We cannot guarantee the total security of any data transmission over the Internet.
Subject to the information below, personal information is only retained for as long as is necessary or as required by law.
All Application data is stored in Amazon Web Services (AWS) infrastructure in the ap-southeast-2 region (Sydney, Australia).
- Contact and waitlist submissions — retained for as long as operationally necessary to respond to your enquiry.
- Analytics data — subject to Google Analytics’ default retention period (up to 14 months).
- Infrastructure access logs — retained for up to 30 days.
- Application account and estimation data — retained for the duration your account is active. Upon account deletion, data is removed within a reasonable period.
Access to and correction of personal information
You have the right to access, update, and correct the personal information that we hold about you.
If you would like to access the personal information that we hold about you, please let us know by sending an email to privacy@emsat.com. We will provide you with a copy of your personal information within a reasonable period after the request is made, usually within 30 days. In some cases, we may charge a reasonable fee to provide access to your personal information, but we will never charge you a fee to make a request. If a fee applies, we will advise you before we provide access. Sometimes, we may not be able to provide you with access to all your personal information and, where this is the case, we will tell you why. We may also need to verify your identity when you request your personal information.
We take reasonable steps to ensure the personal information we hold about you is accurate, complete, up-to-date, relevant, and not misleading.
If you would like to make an update or correction to any personal information that we hold about you, please let us know by sending an email to the Privacy Officer at privacy@emsat.com.
If there is a reason for not granting you access to your information or making a correction to any personal information, we will provide you with a written explanation of the reasons for the refusal (unless unreasonable to do so), and inform you of the mechanisms to complain about the refusal.
Deletion
In respect of information stored in our Application, the Application includes working functionality to allow you to download and delete any of the information in your account at no charge.
In respect of information that is held by us but that is not stored in our Application, if you choose to have your personal information deleted from our records, we will do so within a reasonable time of your request to us. If you make this request, we will take reasonable steps to ensure that your personal information is not used (except as may be required by law) by us after your request.
Your information may still be retained, however, to resolve potential or actual disputes, enforce our End User Agreement, or due to technical and legal requirements and constraints related to the security, integrity, and operation of the platform.
European residents
If you are a European resident, you have the right to access personal information that we hold about you, and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident, we process your information to fulfill contracts that we might have with you—like, for example, if you make an order through the website—or otherwise to pursue our legitimate business interests listed above.
Californian residents
This notice to California residents is provided under California law, including the California Consumer Privacy Act (“CCPA”), Cal. Civ. Code 1798.100, et seq. This notice supplements and is incorporated into our Privacy Policy by explaining your privacy rights if you are a California resident, providing our “notice at collection,” and providing certain mandated disclosures about our treatment of California residents’ information, both online and offline.
- Right to Access — If you are a California resident, you have the right to request, up to two times each year, access to categories and specific pieces of personal information about you that we collect, use, disclose, and sell.
- Right to Delete — If you are a California resident, you have the right to request that we delete personal information that we collect from you, subject to applicable legal exceptions.
- Right to Opt Out of Sale of Personal Information — If you are a California resident, you have the right to “opt out” of the “sale” of your “personal information” to “third parties” (as those terms are defined in the CCPA).
If you wish to make such a request or to opt out, please contact us by email on the email address below. Before completing your request, we may need to verify your identity.
Our Privacy Policy above sets out any mandatory disclosures required under the CCPA.
Virginia, United States, residents’ rights
Virginia is a State in the United States. Virginia law provides Virginia residents with the rights listed below.
- Right to Access — You have the right to confirm whether we are processing your personal data and to access your personal data.
- Right to Correct — You have the right to correct inaccuracies in your personal data, taking into account the nature of the personal data and the purposes of the processing.
- Right to Delete — You have the right to delete personal data provided by or obtained about you.
- Right to Portability — You have the right to obtain a portable copy of the personal data that you provided to us.
- Right to Opt Out — You have the right to opt out of targeted advertising (as defined under Virginia law). We do not sell data as defined under Virginia law.
To make an access, deletion, or correction request, please contact us by email on the email address below. Before completing your request, we may need to verify your identity.
Our Privacy Policy above sets out any mandatory disclosures required under Virginia laws.
General
Other important agreements that govern your use of our Application — In addition to our Privacy Policy, your rights and obligations concerning our platform are governed by our End User Agreement. Please review the relevant End User Agreement carefully as you must agree to comply before you use our Application.
Business transfers — We reserve the right to transfer information (including personal information) that you provide or that we otherwise collect in connection with a sale or transfer of assets or of any portion of our business.
Links to other sites — Our website and platform may contain links to other websites. We are not responsible for the privacy practices or the content of those other websites. The privacy practices applicable to those other websites may differ substantially from ours, so we advise you to read the privacy policy of those other websites before using them.
Links from other sites — Additionally, there may be third party websites that may be providing links to our website without our knowledge or control. We are not responsible for the content of any third-party websites, expressly disclaim any statements or assertions made on such websites, and deny all liability associated with your use of, and the content on, such other websites or advertisements contained therein.
Further information and complaints
For further information, or if you would like to make a complaint about our use, handling, or disclosure of your personal information, please contact us via email at privacy@emsat.com. Following receipt of your complaint, we will investigate and respond to you within a reasonable period of time.
If you are not satisfied with our response, you may also contact the relevant regulator, such as the Australian Information Commissioner. As of the date of this Privacy Policy, the contact details are as follows:
If you would like more information about the Privacy Act or Australian privacy requirements in general, please visit the Office of the Information Commissioner’s website at www.oaic.gov.au.
Changes to this policy
We regularly review this Privacy Policy and our privacy practices.
From time to time, we will change this Privacy Policy. If we do, we will update the Privacy Policy on our website. The changes will come into effect immediately upon notification on our website.
If the changes are significant, we will aim to provide customers with an e-mail notification of the changes.
You should check our website from time to time to understand how the current version of our Privacy Policy applies to you.
Last updated on: 9 September 2026